Privacy Policy

1. Introduction

This Privacy Policy explains how Torque Performance HQ LTD ("we", "us", or "our") collects, uses, discloses, and protects your personal information when you visit our website, www.torque-performance.co.uk (the “Site”), contact us, or use our services. We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Who We Are

Torque Performance HQ LTD
Company Number: 16436145
Registered Address: 3 Jasmine Garden, Swallow Nest, Sheffield, S26 4QD
Website: www.torque-performance.co.uk
Email: sales@torque-performance.co.uk
Phone: 07932 329510

3. Information We Collect

We may collect and process the following types of personal data:

Contact Details: Name, phone number, email address.
Vehicle Interests: Information about vehicles you are interested in or inquire about.
Transaction Data: Purchase history, finance applications (where applicable).
Technical Data: IP address, browser type, operating system, referral source, pages viewed, and Site navigation.
Marketing Preferences: Your preferences for receiving communications from us.

4. How We Collect Your Information

We collect data through:

Forms on our website (e.g., enquiry, booking, finance).
Communications via phone, email, or social media.
Cookies and analytics tools (e.g., Google Analytics).
Third-party partners involved in advertising, finance, or vehicle checks (with your consent).

5. How We Use Your Information

We use your personal data to:

Respond to enquiries and provide requested services.
Process vehicle purchases and finance applications.
Send service and promotional communications (where permitted).
Improve website performance and user experience.
Comply with legal and regulatory requirements.

6. Legal Basis for Processing

We rely on the following legal grounds:

Consent: For marketing communications and optional cookies.
Contract: To fulfill a contract or take steps prior to entering a contract (e.g., vehicle sale).
Legal Obligation: To meet legal and tax obligations.
Legitimate Interest: To improve our services and operate our business (e.g., fraud prevention, analytics).

7. Sharing Your Data

We may share your information with:

Financial service providers (for finance applications).
Vehicle check providers (e.g., HPI).
Marketing or website analytics partners.
Government or law enforcement agencies (as required by law).
Professional service providers (e.g., accountants, web hosts).

We ensure all third parties respect your data privacy and comply with UK data protection laws.

8. Data Retention

We retain personal data only as long as necessary for the purposes collected, including legal, tax, or reporting obligations. Typically, customer data is retained for up to 6 years after the last transaction unless longer retention is required.

9. Your Rights

Under UK GDPR, you have rights including:

Access to your personal data.
Correction of inaccurate or incomplete data.
Erasure (right to be forgotten).
Restriction of processing.
Objection to processing.
Data portability.

To exercise any of these rights, please contact us at [Insert Contact Email].

10. Cookies

Our Site uses cookies to improve user experience and collect analytics data. You can manage cookie preferences via your browser settings. See our [Cookie Policy] for full details.

11. Security

We implement appropriate technical and organisational measures to safeguard your personal data. While no method of transmission over the internet is completely secure, we take reasonable steps to protect your data from loss, misuse, or unauthorised access.

12. Links to Third-Party Sites

Our website may include links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to read their privacy policies.

13. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on our website with the effective date clearly stated.

14. Contact Us

For any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact:

Torque Performance HQ LTD
Email: sales@torque-performance.co.uk
Address: 3 Jasmine Garden, Swallow Nest, Sheffield, S26 4QD
Phone: 07932 329510

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at www.ico.org.uk.